WTF

Yesterday was Sophia's 6th birthday and since I will not be with my family for Christmas, I went to visit her yesterday with birthday gifts in tow. Actually only one gift. It was a bit more than I usually spend but she really wanted the Barbie Pet Vet Care Center. She was thrilled upon opening it but not me. I had to put it together. Not too difficult a task except for all the decals that need to be applied. Side bar - I thought my days of putting toys together were over then along comes Sophia and Audball. Oh well, so much for that! Once I finished the assembly process I began to put all the little accessories in their proper spots in the Care Center only to discover that we were missing the plastic scissors and the dental mirror. I promptly phoned the hotline where I was immediately connected to a live human being. SHOCKING! But even more shocking was what I was told regarding the missing items. The conversation went something like this:

Me: I am missing a couple of items from the Barbie Pet Vet Care Center.
Carlos: Oh, yes, we are aware of that.
Me: What?
Carlos: Because this is a new item this year, production has been slow on certain accessories. So many of the Centers are missing items.
Me: You mean to tell me that Mattel knowingly put this product on the shelf without these accessories?
Carlos: Yes, sir (he did actually call me sir which I corrected immediately! I realize I have a deep voice - thanks mom - but c'mon!) but if you give me your name and address we will ship them to you, free of charge, (oh thanks) as soon as they become available.
Me: And when might that be?
Carlos: Well, we just ordered them yesterday.
Me: OK, but when might that be?
Carlos: I have no idea, but as soon as we get them we will ship them to you.

What the fuck. That's a crock of shit if I ever heard one.